Telecommute Tier III Support Escalation Engineer

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Tuesday, March 27, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

An IT security company is seeking a Telecommute Tier III Support Escalation Engineer.

Core Responsibilities Include:

  • Solve and manage escalated customer issues
  • Write SQL queries and understand database structure
  • Provide team mentoring and leadership

Skills and Requirements Include:

  • Ability to work on call weekend rotation 1x month and some holidays
  • 2-year degree required
  • Cybersecurity certification or like
  • 2+ years software customer service and support experience required