Job Summary

An information technology company that offers integrated technology solutions for healthcare needs applicants for an opening for a Remote Virtual Trials Customer Support Head in Durham.

Core Responsibilities of this position include:

• Leading Global Customer & Product Support teams for Virtual Trials (VT) platforms
• Managing end-to-end (L1-L3) support for VT suite of products
• Partner with Product and Engineering Leads to ensure customer issues are being prioritized and there is a support strategy in place, ensuring streamlined release for our customers

Required Skills:

• Ability to travel domestic and internationally; up to 30%
• Bachelor’s degree and 15 plus years’ proven experience in application management/IT Operations in pharmaceutical or healthcare industries
• Experience with application support, customer support, product support and support strategies in an enterprise environment
• Demonstrated effective leadership and communication skills
• Strong commitment to delivering a positive experience for multi-stakeholders and driving operational efficiencies
• Abillity to support Product Roadmap process by highlighting essential functionality needs across customer base