Telecommute Workforce Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Apr 22, 2021

This job expires in: 9 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Part Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A community development technology company is seeking a Telecommute Workforce Analyst.

Individual must be able to fulfill the following responsibilities:

  • Monitor intraday activity in multiple business areas and call types simultaneously
  • Monitor Employee Resource Desk (ERD) for agent call-outs and schedule exceptions
  • Provide timely update to schedules, including attendance records and prompt notification to leadership

Position Requirements Include:

  • 1+ year of experience in Workforce Management, preferably in contact centers with at least 75 employees
  • 3+ years of contact center operations or equivalent work experience
  • Strong analytical ability and proven experience at converting data to actionable information
  • A willingness to learn new software applications and adapt in a fast pace environment
  • Ability to be highly organized with an emphasis on accuracy and timeliness

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