Telecommute Workforce Coordinator

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Tuesday, March 06, 2018

Job Category: Business Operations

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A software solutions company is searching for a person to fill their position for a Telecommute Workforce Coordinator.

Core Responsibilities of this position include:

  • Monitoring call volume demands across inbound and outbound workgroup queues
  • Creating and managing outbound Voice and Text campaign daily dialer files
  • Working closely with IT/telecom/telephony to identify any technical issues

Required Skills:

  • High school diploma
  • 1+ years experience with a workforce management scheduling software (IEX, eWFM, Blue Pumpkin) etc
  • 2+ years experience in a call center environment
  • Strong mathematical, analytical and decision making skills
  • Strong working knowledge of Microsoft Excel