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Telecommute Workforce Management Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Thu, Feb 18, 2021
Job Category: Management
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Management
Education Level: Bachelors, Masters

Job Summary

A healthcare company is in need of a Telecommute Workforce Management Manager.

Core Responsibilities Include:

  • Managing overall strategy, execution and growth of the Workforce Management/Real time Operations
  • Conducting real-time monitoring and make decisions on management of specialist service queues and agent efficiency
  • Delivering reporting needs of the Member Engagement department

Qualifications Include:

  • Bachelor's degree or equivalent education and/or experience
  • Call center experience
  • Operations experience
  • Familiar with processes and systems

COMPLETE JOB DESCRIPTION

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