Job Summary

A cybersecurity company is in need of a Telecommute Zendesk Administrator.

Core Responsibilities Include:

• Serving as the Zendesk subject matter expert.
• Creating and train new Zendesk users
• Creating dashboards and other informational tools for management

Qualifications Include:

• 2+ years of Zendesk experience as a power user, developer, or administrator
• Prior experience or knowledge using SFDC
• Previous experience supporting Zendesk in a call center or help desk environment
• Working knowledge of Zendesk channels
• Ability to design and implement new processes and facilitate user adoption