Job Summary

A technology company is filling a position for a Telecommuting Continual Service Improvement Lead.

Individual must be able to fulfill the following responsibilities:

• Develop and document all processes and procedures.
• Create Business Cases for proposed service improvement projects
• Manage a team of Analysts to accomplish all objectives

Required Skills:

• A minimum of 10 years of relevant work experience
• Able to pass a background check to obtain a Public Trust (Low-Risk) Position
• Bachelor's degree in Computer Science, Engineering, Math, or equivalent (8 years of additional relevant experience may be substituted for education)
• Deep knowledge of ITIL Incident Management, Problem Management, Request Fulfillment, Change Management and IT Service Desk processes and functions.
• A minimum of 5 years of experience in process analysis, design and improvement
• Prior experience in interfacing with senior and executive level client staff.