Telecommuting Continual Service Improvement Lead

Job ID: Available for Members

Location: District of Columbia, Texas

Compensation: To Be Discussed

Staff Reviewed: Mon, Jul 23, 2018

Job Category: Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Flexible

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A technology company is filling a position for a Telecommuting Continual Service Improvement Lead.

Individual must be able to fulfill the following responsibilities:

  • Develop and document all processes and procedures.
  • Create Business Cases for proposed service improvement projects
  • Manage a team of Analysts to accomplish all objectives

Required Skills:

  • A minimum of 10 years of relevant work experience
  • Able to pass a background check to obtain a Public Trust (Low-Risk) Position
  • Bachelor's degree in Computer Science, Engineering, Math, or equivalent (8 years of additional relevant experience may be substituted for education)
  • Deep knowledge of ITIL Incident Management, Problem Management, Request Fulfillment, Change Management and IT Service Desk processes and functions.
  • A minimum of 5 years of experience in process analysis, design and improvement
  • Prior experience in interfacing with senior and executive level client staff.