Telecommuting Customer Success Analyst

Job ID: Available for Members

Location: California

Compensation: To Be Discussed

Staff Reviewed: Tue, May 08, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Staffing Agency

Career Level: Experienced

Education Level: Some College

Job Summary

A staffing company is searching for a person to fill their position for a Telecommuting Customer Success Analyst.

Must be able to:

  • Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents
  • Observe trends with technical issues and recommend improvements to design, documentation or implementation
  • Work with Customer Solution Services and R&D to expedite incident resolution and ensure seamless delivery of support service to customers

Required Skills:

  • Degree, diploma or equivalent work experience
  • 2-4 years in a Customer Care, Support or Help Desk environment
  • Experience with report creation tools such as SQL Server Reporting Services or Crystal Reporting
  • Experience with using/supporting Financial or Municipal systems (e.g. Utility Billing, Property Taxation or Payroll/HR)
  • Superior interpersonal and communication (both oral and written) skills
  • Track record in providing outstanding customer service