Telecommuting Customer Success Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Friday, June 29, 2018

Job Category: Customer Service

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Onsite Required, Some Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company is filling a position for a Telecommuting Customer Success Manager.

Core Responsibilities of this position include:

  • Owning overall relationship with assigned clients
  • Establishing a trusted/strategic advisor relationship
  • Developing, preparing, and nurturing customers for advocacy

Skills and Requirements Include:

  • Travel to customer sites in the US and Europe
  • 3+ years of relevant enterprise software experience, preferably in ERP, CPQ, or CRM
  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
  • Proven ability to drive continuous value of our product
  • Familiarity working with clients of all sizes
  • Strong team player but still a self-starter