Job Summary

A software company needs applicants for an opening for a Telecommuting DLP Product Support Engineer.

Core Responsibilities of this position include:

• Documenting known issues within Knowledge Management system of record
• Analyzing break/fix issues
• Providing complex technical support to customers, partners and employees

Skills and Requirements Include:

• Computer Literacy: Excel, Word, PowerPoint, Outlook (Intermediate +), SFDC
• Strong technology enthusiast with passion for troubleshooting and structured problem solving
• Solid communication nuances and presentation skills, both written and verbal