Job Summary
A technology company has an open position for a Telecommuting Inbound Service Delivery Coordinator.
Core Responsibilities Include:
- Reviewing Operation's procedures and ensure that calls are assigned to the Client Infrastructure Representative
- Working with the Client Service Manager (CSM) to ensure call routing and service part shipping are routed correctly
- Escalating any critical or aged parts delays to CSMs as required
Applicants must meet the following qualifications:
- High School Diploma or GED required. College degree preferred, or equivalent work experience
- Background investigation and drug screen required
- Must be US citizen, supporting federal government clients. Additional government clearances may be required
- Minimum 5 years of experience in an IT support / coordinator role required
- Excellent inter-personal skills required, i.e., customer service, decision-making, analysis, planning and organizing, oral and written communications.
- Advanced working knowledge Microsoft Office Suite
