Telecommuting Inbound Service Delivery Coordinator

Job ID: Available for Members

Location: New York

Compensation: To Be Discussed

Posted: Friday, May 11, 2018

Job Category: Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A technology company has an open position for a Telecommuting Inbound Service Delivery Coordinator.

Core Responsibilities Include:

  • Reviewing Operation's procedures and ensure that calls are assigned to the Client Infrastructure Representative
  • Working with the Client Service Manager (CSM) to ensure call routing and service part shipping are routed correctly
  • Escalating any critical or aged parts delays to CSMs as required

Applicants must meet the following qualifications:

  • High School Diploma or GED required. College degree preferred, or equivalent work experience
  • Background investigation and drug screen required
  • Must be US citizen, supporting federal government clients. Additional government clearances may be required
  • Minimum 5 years of experience in an IT support / coordinator role required
  • Excellent inter-personal skills required, i.e., customer service, decision-making, analysis, planning and organizing, oral and written communications.
  • Advanced working knowledge Microsoft Office Suite