Job Summary

A computer software company has an open position for a Telecommuting NetSuite Services Client Manager.

Core Responsibilities Include:

• Working proactively to identify trends in escalations and steps they have taken to prevent future escalations of that type
• Managing complex cross departmental escalations to successful resolution
• Leading continuous improvement initiatives and address escalations from internal Vertical teams

Required Skills:

• Understanding of various technical architectures and operating systems
• 5 to 7 years of professional experience
• Demonstrated experience in implementation or client facing relationship experience