Job Summary
An IT consulting company is searching for a person to fill their position for a Telecommuting NOC Technical Analyst in Oak Brook.
Core Responsibilities Include:
- Utilizing ticketing and monitoring system and follow proper documentation and escalation processes
- Providing remote administration, maintenance, troubleshooting and deployment of Active Directory 2008 / 2012
- Leveraging remote support tools to resolve support requests
Position Requirements Include:
- Once training period is satisfactorily completed, telecommute options are available
- Must be willing to support weekend and after hours NOC and Service Desk
- 2-4 years of experience supporting the Microsoft operating system suite
- Ability to troubleshoot problems, identify solutions and appropriately escalate issues in fast-paced environment
- Bachelor's degree from an accredited college in Information Technology, Computer Science or related field is preferred
- Intermediate knowledge of network protocols, configurations, and operations is required
