Telecommuting Senior Customer Relationship Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Wednesday, April 25, 2018

Job Category: Account Management, Customer Service

Telecommute Level: Frequently

Travel Requirements: Field Travel Required, Some Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

An integrated computer systems company has an open position for a Telecommuting Senior Customer Relationship Manager.

Core Responsibilities of this position include:

  • Acts as the "single point of contact" for each assigned customer, assists with the research and resolution of all matters, for all applicable products and services
  • Building and maintains close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship
  • Tracking and managing the resolution of all issues for new customers, as well as, post release issues for existing customers

Required Skills:

  • Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite, face-to-face visits
  • 6+ years of experience in customer relationship management or related field in the financial services industry
  • Experience working and communicating with financial industry executives
  • Able to meet aggressive deadlines
  • Able to provide guidance to aid in the resolution of customer issues