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Telecommuting Technical Customer Service Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Apr 11, 2018
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced
Education Level: Some College

Job Summary

A computer company is in need of a Telecommuting Technical Customer Service Engineer.

Core Responsibilities of this position include:

  • Accepting customer calls, alerts and escalations
  • Engaging in IT certification programs and training to develop expertise
  • Act as a mentor to Level 1 Customer Service Representatives

Position Requirements Include:

  • Ability to travel 25% of the time
  • BS Business Administration, Computer Science, Engineering or technical degree or equivalent experience
  • At least 3 years of hands-on experience configuring and troubleshooting routers and switches
  • Technical support experience in IT infrastructure: storage, backup, databases and network
  • Strong MS Office skills: developing documents, technical diagrams, spreadsheets, and presentations
  • All other requirements listed by company

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