Telecommuting Technical Support Hero

Job ID: Available for Members

Location: Eastern Time

Compensation: Salary

Staff Reviewed: Mon, Mar 05, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A technology company is filling a position for a Telecommuting Technical Support Hero.

Core Responsibilities Include:

  • Promptly interacting with users who contact us via our support channels
  • Escalating more complex problems to appropriate internal resources
  • Writing (and updating) documentation for internal and external knowledge bases

Qualifications Include:

  • Familiarity with the basics of HTML, CSS, Javascript, and using browser developer tools
  • Very strong English communication skills – both written and spoken
  • Ability to effectively communicate complex concepts that empowers our users without making them feel small
  • Must be accountable for your own actions and able to act with both urgency and integrity
  • Ability to work independently and within a team towards both personal and shared work goals
  • Experience working in technical support roles and teams