Telecommuting Technical Support Representative in Austin

Job ID: Available for Members

Location: Texas

Compensation: Hourly

Posted: Tuesday, April 03, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A contact center is in need of a Telecommuting Technical Support Representative in Austin.

Candidates will be responsible for the following:

  • Providing world class customer service at all times
  • Following up to customer inquiries by taking specific action in a timely manner
  • Troubleshooting equipment and system problems

Skills and Requirements Include:

  • Ability to work under pressure, plan, meet deadlines and be accountable for yourself and the department
  • Requires solid organizational skills, technical expertise, leadership and time management skills
  • Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results
  • Must have a keen sense of attention to detail, taking the initiative
  • Skilled in determining why and how what steps or procedures are required in any situation
  • Proven experience in overcoming unexpected difficulties and using logical problem solving skills