Job Summary

A technology solutions company has an open position for a Telecommuting Technology Product Advisor I.

Core Responsibilities of this position include:

• Participating on escalations for complex, high impact issues
• Informing support leadership team of priority issues
• Assisting in the management of escalations and supportability issues with development and other departments

Required Skills:

• Ability to travel approximately 25%
• 4 year degree in Computer Science or related field or equivalent experience
• 4+ years customer service experience and demonstrated organizational skills
• Thorough knowledge of customer service policies, practices and systems
• Ability to lead collaborative team meetings
• Ability to prioritize and demonstrate time management skills