Telecommuting Voice Engineer

Job is Expired
Location: Arizona
Compensation: To Be Discussed
Staff Reviewed: Thu, Jun 07, 2018

Job Summary

A travel company needs applicants for an opening for a Telecommuting Voice Engineer .

Core Responsibilities of this position include:

  • Providing production support for Home Based Servicing users and escalates any issues to our vendor partners
  • Assisting end users by reaching out to our vendors on their behalf to diagnose any issue with the data and voice connections
  • Working support tickets for end users with connectivity and performance issues

Applicants must meet the following qualifications:

  • Some Travel may be required
  • 5+ years of experience working in Technologies and familiar with network/desktop/voice tools
  • Demonstrated skill in using an on-line ticketing assignment tool
  • Requires knowledge of external Telecom and Broadband providers and how to connect remote users
  • Ability to track multiple issues and incident trends to know when to escalate to our account representatives
  • Deploy and support hardware/software for remote/Home based users

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