Temporary Care Navigator

Job Summary

A company is looking for a Temporary Care Navigator.

Key Responsibilities:

• Receive calls from behavioral health providers and health plan members to assess behavioral health care needs and secure access to needed behavioral healthcare
• Conduct standardized behavioral health risk screenings with members to assess needs and schedule appointments with providers
• Respond to routine insurance claims status questions and provide information related to insurance denials or claims submission

Required Qualifications:

• High School Diploma
• 1+ years' experience in a call center and/or crisis center OR 1+ years medical billing/coding and/or claims experience (mental health preferred) OR 1+ years working in a remote/telework environment
• Experience with the Genesys Interaction Desktop and knowledge of health insurance
• Proficiency in Spanish
• Strong computer skills (MS Office Suite, Adobe Acrobat, and data processing)