Training and Quality Manager

Job Summary

A company is looking for a Learning, Training & Quality Manager to lead and refine training and quality assurance programs for patient care coordination staff.

Key Responsibilities

• Design, implement, and refine training programs to enhance service quality and operational capabilities of patient care coordination teams
• Manage and optimize the knowledge base to improve accessibility and ensure up-to-date resources
• Establish and maintain hospitality-level quality standards for patient and clinician experiences

Required Qualifications

• Bachelor's degree or higher
• 3+ years' experience managing large-scale training and quality programs, preferably in healthcare
• Proven strategic thinking and proactive program management skills