Virginia Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative, Bilingual Spanish - Limited Service (Remote).

Key Responsibilities

• Assist callers with eligibility guidelines, access to care issues, and escalated concerns
• Guide applicants through the Medicaid, SNAP, and TANF application processes
• Document interactions and maintain confidentiality while processing eligibility

Required Qualifications

• High school diploma or GED and 1+ years of relevant experience, or equivalent combination of education and experience
• Fluency in English and Spanish
• Call Center experience preferred
• Ability to work independently in a remote environment
• High level of empathy when interacting with individuals in vulnerable situations