Virtual Associate Software Support Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Sat, Oct 20, 2018

Job Summary

A higher education software company is seeking a Virtual Associate Software Support Analyst.

Must be able to:

  • Develop effective working relationships with other company staff
  • Document issues in detail using company's tracking system
  • Support company clients in troubleshooting and resolving issues

Qualifications Include:

  • Can write SQL scripts to help with resolving problems
  • Banner Finance experience
  • Unix or Windows Experience
  • Comfortable leading interactive Zoom video sessions and phone calls with clients to troubleshoot problems
  • Strong analytical and trouble shooting skill to be able to analyze and resolve problems quickly

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