Virtual Bilingual English and Spanish Patient Communication Specialist and Scheduler

Job ID: Available for Members

Location: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, U.S. Virgin Islands, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Compensation: To Be Discussed

Posted: Monday, October 29, 2018

Job Category: Customer Service, Healthcare

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A health care call center has an open position for a Virtual Bilingual English and Spanish Patient Communication Specialist and Scheduler.

Individual must be able to fulfill the following responsibilities:

  • Being the first point of contact for patients
  • Scheduling appointments, verifying insurance, completing pre-certifications, and making referrals
  • Focusing solely on working with patients to obtain complete and accurate information

Qualifications for this position include:

  • Excellent communication skills, customer service skills and phone etiquette
  • Minimum 2 years recent experience in medical-oriented scheduling environment
  • Must be adept at handling large call volumes, preferably with use of VOIP call systems
  • Working knowledge of the following systems: EPIC/Cerner and/or PHS
  • Must be able to efficiently schedule radiology and diagnostic procedures
  • Experience with basic insurance guidelines