Job Summary
A staffing agency needs applicants for an opening for a Virtual Bilingual Spanish Customer Service Agent in McCallen.
Individual must be able to fulfill the following responsibilities:
- Answer inbound phone calls from individuals calling to add additional funds to inmate's commissary accounts
- Respond to inbound phone calls from current inmates to assist in placing orders from the jail catalog
- Track shipments and respond to questions pertaining to the status of an order placed
Skills and Requirements Include:
- High school diploma or GED equivalent
- Must be fluent in both Spanish and English
- Must have own working computer and internet
- Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
- Must pass drug test and background check
- Prior customer service experience
