Job Summary

A healthcare company is searching for a person to fill their position for a Virtual Bilingual Spanish Healthcare Customer Service Representative.

Core Responsibilities of this position include:

• Receiving inbound calls pertaining to benefits, eligibility, physician coverage, and enrollment
• Inputing data and navigate systems all while on calls

Required Skills:

• Bilingual proficiency in English and Spanish
• Recent call center, face to face customer service, or service industry work experience
• Positive, empathetic, and organized personality
• Ability to navigate systems, answer questions, and document responses at the same time
• Clear communication skills
• Ability to achieve first call resolution and a 95% quality score