Virtual Customer Care Analyst

Job ID: Available for Members

Location: Midwest, East Coast, West Coast

Compensation: To Be Discussed

Staff Reviewed: Fri, Jan 11, 2019

This job expires in 22 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A computer software company is seeking a Virtual Customer Care Analyst.

Core Responsibilities of this position include:

  • Effectively managing time, case load and backlog
  • Assessing the nature of customer problems
  • Meeting set company, team and individual KPI’s

Position Requirements Include:

  • Similar experience within a technical/SaaS customer care role
  • Advanced technical troubleshooting skills
  • Experience in successfully resolving queries with minimal supervision
  • Proven customer communication and telephone skills
  • A strong customer centric & problem solving approach
  • Other requirements as outlined in the job description