Job Summary
A human resources and financial services company is seeking a Virtual Customer Care Team Manager in Orlando.
Core Responsibilities Include:
- Administering CS/HR policies and evaluates performance management of CCR
- Executing call evaluations
- Identifying process improvements
Skills and Requirements Include:
- Comprehensive knowledge of benefits concepts, products, medical terminology and claim management practices and principles.
- Exceptional customer service delivery to internal and external customers
- Strong verbal and written communication skills a must.
- Strong organizational skills, time management and follow through are essential
- Strong analytical skills
- Ability to manage multiple projects
