Virtual Customer Happiness Representative

Location: Nationwide

Compensation: Salary

Staff Reviewed: Mon, Nov 02, 2020

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A developer of agricultural business software has an open position for a Virtual Customer Happiness Representative.

Core Responsibilities Include:

  • Handling customer happiness and retention
  • Ensuring customers are responded to and solutions are provided
  • Improving time to response / resolution

Applicants must meet the following qualifications:

  • Proven track record of great customer service experience
  • Tech savvy and hungry to improve technical skills
  • Excellent verbal and written communication skills
  • Previous experience with using state compliance software or in the cannabis industry needed
  • Previous experience in the cannabis industry needed