Job Summary

An online publication company has an open position for a Virtual Customer Happiness Specialist.

Candidates will be responsible for the following:

• Handling inbound customer inquiries
• Writing & improving the self-serve resources base
• Collecting feedback from customers on product

Required Skills:

• Ability to write self-serve technical guides, resources, and articles
• Ability to work with engineering team to triage bugs and issues
• Ability to address issues through email, live chat, video chat, and phone
• Ability to transmit technical knowledge in easily understandable language
• Tech-savvy