Virtual Customer Service Representative

Job ID: Available for Members

Location: Alabama, Arkansas, Florida, Georgia, Kansas, Kentucky, Minnesota, Mississippi, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Pennsylvania, South Dakota, Tennessee, Texas, Utah

Compensation: To Be Discussed

Staff Reviewed: Thu, Aug 15, 2019

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Seasonal

Employer Type: Employer

Career Level: Entry Level

Job Summary

A management services company has an open position for a Virtual Customer Service Representative.

Core Responsibilities of this position include:

  • Receiving incoming calls from members, pharmacies, and doctor’s offices
  • Investigating and resolving member inquiries in a timely manner
  • Navigating modern technologies

Skills and Requirements Include:

  • High School Diploma or GED is required
  • 1 year of customer service experience
  • Must be eligible to work in the United States without need for a work visa or residency sponsorship
  • Strong PC skills with the ability to navigate multiple software systems simultaneously
  • Strong communication skills with a focus on professional demeanor and empathy
  • Ability to multitask