Job Summary
A business outsourcing company is filling a position for a Virtual Customer Service Representative in Lawrenceville.
Candidates will be responsible for the following:
- Answering back to back calls and resolving issues
- Resolving problems quickly and ensuring situations do not escalate
- Speaking clearly with empathy in both positive and negative situations
Qualifications for this position include:
- Ability to speak on the phone and use a computer simultaneously
- Ability to empathize and be friendly with people you’ve never met
- Ability to use logic to solve problems