Virtual Customer Success Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Nov 12, 2018

Job Category: Account Management, Sales

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software development company needs applicants for an opening for a Virtual Customer Success Manager.

Core Responsibilities Include:

  • Managing 50-75 customer accounts
  • Maintaining high customer satisfaction and NPS scores
  • Educating customers on new products and features

Skills and Requirements Include:

  • Basic technical understanding of Open Source Software
  • Prior experience with sales or account management teams
  • Experience with building, analyzing, and interpreting customer data
  • Experience discovering key goals
  • Experience steering customer stakeholders with success plans
  • Other requirements as outlined in the job description