Virtual Customer Support Operator

Job Summary

A company is looking for a Virtual Store Support Operator to provide customer service and support to store team members.

Key Responsibilities

• Answer incoming calls, return voicemails, and respond to emails while maintaining customer composure
• Document customer interactions and maintain updated information in a case management system
• Collaborate with store leadership to resolve customer concerns and provide website technical support

Required Qualifications, Training, and Education

• High school diploma or GED required; 2 years of related experience preferred
• Typing speed of at least 45 words per minute
• Must be available to work flexible shifts, including holidays
• Ability to thrive in a fast-paced, ever-changing environment
• Background check required for employment