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Virtual Education Credential Software Customer Support Agent

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Jul 01, 2020
Job Category: Customer Service, Information Technology
Employer Type: Employer

Job Summary

A software development company is searching for a person to fill their position for a Virtual Education Credential Software Customer Support Agent.

Candidates will be responsible for the following:

  • Provide world class customer support and turn detractors into promoters
  • Answer tickets by phone, email and live chat
  • Help to improve our support processes through automation

Qualifications Include:

  • You can take critical feedback and handle difficult customer situations well
  • You’ll have a year's experience working within a SaaS support team
  • You’ll respond to customers with compassion and understanding of their requests

COMPLETE JOB DESCRIPTION

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