Virtual Evening Technical Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Friday, October 05, 2018

This job expires in 21 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Evening Shift, Part Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

An education platform is searching for a person to fill their position for a Virtual Evening Technical Support Specialist.

Individual must be able to fulfill the following responsibilities:

  • Participate in root cause analysis and communicate findings to customers
  • Assist in monitoring class times as well as providing follow-up with professors
  • Correspond with others to promptly resolve student and faculty issues

Skills and Requirements Include:

  • 2-3 years experience working in a service-oriented, customer support, technical support or related field
  • Organizational skills with exceptional attention to detail
  • Familiarity with Apple and Microsoft Operating Systems
  • Able to multi-task and see assignments through to completion
  • Ability to work evening and weekend hours to support students at peak times