Job Summary
An education platform is searching for a person to fill their position for a Virtual Evening Technical Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Participate in root cause analysis and communicate findings to customers
- Assist in monitoring class times as well as providing follow-up with professors
- Correspond with others to promptly resolve student and faculty issues
Skills and Requirements Include:
- 2-3 years experience working in a service-oriented, customer support, technical support or related field
- Organizational skills with exceptional attention to detail
- Familiarity with Apple and Microsoft Operating Systems
- Able to multi-task and see assignments through to completion
- Ability to work evening and weekend hours to support students at peak times