Job Summary
A staffing agency is searching for a person to fill their position for a Virtual Healthcare Call Center Quality Analyst.
Must be able to:
- Evaluate recorded calls to identify areas of service delivery
- Provide feedback to Quality Manager, Call Center Operations, Call Center Leadership and assigned Agents
- Provide timely coaching to agents in conjunction with Supervisor to ensure continuous improvement
Skills and Requirements Include:
- 1 year of recent experience as a call center QA measuring a healthcare team
- Experience measuring employee performance including coaching to call center metrics
- Must have strong technical skills
- Excellent verbal and written communication skills
- Ability to remain focused and productive each day though tasks may be repetitive
