Virtual Healthcare Call Center Quality Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Sep 08, 2020

This job expires in 18 days

Job Category: Customer Service, Quality Assurance

Remote Level: 100% Remote

Employer Type: Staffing Agency

Career Level: Entry Level

Job Summary

A staffing agency is searching for a person to fill their position for a Virtual Healthcare Call Center Quality Analyst.

Must be able to:

  • Evaluate recorded calls to identify areas of service delivery
  • Provide feedback to Quality Manager, Call Center Operations, Call Center Leadership and assigned Agents
  • Provide timely coaching to agents in conjunction with Supervisor to ensure continuous improvement

Skills and Requirements Include:

  • 1 year of recent experience as a call center QA measuring a healthcare team
  • Experience measuring employee performance including coaching to call center metrics
  • Must have strong technical skills
  • Excellent verbal and written communication skills
  • Ability to remain focused and productive each day though tasks may be repetitive