Job Summary
A technology support company is filling a position for a Virtual Information Technology Services Technician.
Core Responsibilities of this position include:
- Answering inbound calls and greeting customers
- Determining scope of customer issues in an effective and professional manner
- Managing credit card processing
Skills and Requirements Include:
- A minimum of 1 year of experience setting up home networks (or equivalent technical training)
- 1 year of related experience in a customer service environment
- Understanding of wired and wireless home networks using multiple network technologies
- Must be able to successfully pass the company's technical test and a background check
- Computer hardware and software must meet the employer's minimum technical requirements
