Job Summary

A staffing and recruitment agency is searching for a person to fill their position for a Virtual IT Service Customer Service Representative.

Core Responsibilities of this position include:

• Providing support for basic incident resolution and requests reported to the division service desk
• Troubleshooting via the phone hardware, software, and network operating problems
• Involving technical resources to ensure resolution

Required Skills:

• Ability to identify problems in straightforward situations
• Has developed knowledge and skills through formal training
• Ability to work within established procedures with a moderate degree of supervision