Job Summary
A legal spend management software company needs applicants for an opening for a Virtual Legal Customer Support Representative.
Must be able to:
- Be the first responder to all queries from users related to platform
- Own the customer experience and work to exceed their expectations
- Dedicatedly look for solutions to problems and propose improvements if something could work better
Must meet the following requirements for consideration:
- At least 1 year of experience in customer support
- Experience supporting customers via phone, email, tickets or live chat
- The ability to evaluate, troubleshoot, replicate and follow-up on customer issues
- Experience in a tier-based environment which requires documenting cases for further investigation
- A love for all things data and spending time in Microsoft Excel
- Knowledge of common help desk/ticketing solutions
