Virtual Member Solutions Representative

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Sep 16, 2020

This job expires in 25 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Part Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A healthcare benefit management platform is in need of a Virtual Member Solutions Representative.

Core Responsibilities Include:

  • Obtaining caller information by answering telephone calls
  • Researching account and transaction records to resolve caller questions
  • Demonstrating the ability to independently handle challenging customer interactions with tact

Must meet the following requirements for consideration:

  • 2+years Customer Service Call Center experience
  • Strong organizational, analytical skills, and strong attention to detail
  • 1-2 years of broad and deep knowledge of HSA, FSA, HRA, DCA, and other Transit products
  • Excellent troubleshooting, decision making, and problem-solving skills
  • Solid interpersonal, verbal, and written communication skills