Job Summary

A healthcare benefit management platform is in need of a Virtual Member Solutions Representative.

Core Responsibilities Include:

• Obtaining caller information by answering telephone calls
• Researching account and transaction records to resolve caller questions
• Demonstrating the ability to independently handle challenging customer interactions with tact

Must meet the following requirements for consideration:

• 2+years Customer Service Call Center experience
• Strong organizational, analytical skills, and strong attention to detail
• 1-2 years of broad and deep knowledge of HSA, FSA, HRA, DCA, and other Transit products
• Excellent troubleshooting, decision making, and problem-solving skills
• Solid interpersonal, verbal, and written communication skills