Job Summary

Career Description/Summary: We are currently looking for bold and tenacious Product Sales Specialists to provide a premium customer service experience by responding to inbound phone contacts to educate customers on our products and be their personal guide to choosing technology that fits their needs while supporting one of the largest technology companies in the world.

What we are looking for:
1 - 2 years of customer service experience
High School Diploma or GED
Keyboarding skills at a minimum of 25 wpm
Strong problem solving, analytical and data entry skills
Ability to work a flexible schedule which may include varying shifts, weekends and/or holidays
Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers
Must have the ability to work independently with minimal supervision as well as functioning as a member of our virtual team
A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
Strong desire to excel in a fast-paced work environment
Some projects consist of sharing product knowledge and completing conversions
What you need to have:
Equipment specifics will be dependent upon program assignment.
Internet Service - minimum of 10.0 mbps download and 1.5 mbps upload (no wireless or satellite connections)
Basic Landline Telephone Phone Service (required during Training and for Production calls)
Any and all call features MUST be removed. This may require contacting your Provider.
Corded Telephone headset. Plugs directly into your telephone base.
Amplifier
Mute button
Noise canceling microphone
Monitor minimum size: 21.5
USB Mouse & Keyboard (MAC compatible)
Adapter (connects monitor to MAC)
Earbuds with microphone
A distraction free work space within your home designed to maximize your productivity

What we offer:
Concentrix provides our Associates with:
Career Pathing and Advancement Opportunities
Competitive salary - $10.25 per hour
Monthly performance incentives
Health insurance (Eligibility requirements must be met)
SH: 5/11