Job Summary
A nonprofit health organization is in need of a Virtual Patient Resource Specialist in Austin.
Core Responsibilities Include:
- Handling high volume patient related inbound and/or outbound contacts in a consistent and customer focused manner
- Assessing the caller's emotional status and promotes psycho-social support resources, as needed
- Developing and maintaining strong working relationships with patients, field staff, volunteers, and healthcare systems
Skills and Requirements Include:
- Must be able to rebound from setbacks and adversity when facing difficult situations
- Strong verbal, listening and demonstrated written communication skills required
- Must be able to build strong customer relationships and delivering customer-centric solutions
- Must be a highly motivated self-starter with initiative and follow-through
- Basic familiarity with utilization of Microsoft Office Products (Excel, PowerPoint, etc.)
- Must pass a typing proficiency test of 50 WPM and a technology assessment
- Must be able to provide proof of homeowners/renters insurance
