Virtual Patient Resource Specialist in Austin

Job ID: Available for Members

Location: Texas

Compensation: Hourly

Posted: Monday, February 19, 2018

Job Category: Customer Service, Non-profit

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A nonprofit health organization is in need of a Virtual Patient Resource Specialist in Austin.

Core Responsibilities Include:

  • Handling high volume patient related inbound and/or outbound contacts in a consistent and customer focused manner
  • Assessing the caller's emotional status and promotes psycho-social support resources, as needed
  • Developing and maintaining strong working relationships with patients, field staff, volunteers, and healthcare systems

Skills and Requirements Include:

  • Must be able to rebound from setbacks and adversity when facing difficult situations
  • Strong verbal, listening and demonstrated written communication skills required
  • Must be able to build strong customer relationships and delivering customer-centric solutions
  • Must be a highly motivated self-starter with initiative and follow-through
  • Basic familiarity with utilization of Microsoft Office Products (Excel, PowerPoint, etc.)
  • Must pass a typing proficiency test of 50 WPM and a technology assessment
  • Must be able to provide proof of homeowners/renters insurance