Virtual Product Support Customer Success Associate

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Sep 08, 2020

This job expires in 16 days

Job Category: Customer Service

Remote Level: 100% Remote

Employment Status: Temporary, Independent Contractor

Employer Type: Employer

Career Level: Entry Level

Job Summary

A provider of a software platform for childcare management needs applicants for an opening for a Virtual Product Support Customer Success Associate.

Must be able to:

  • Partner with our Customer Success team to drive critical and time sensitive tasks that support customers learning how to use the platform
  • Contact customers via phone and email to facilitate call scheduling and collect customer information
  • Use our backend software to understand customer health and update status in other systems

Skills and Requirements Include:

  • Availability during the busy back-to-school season (this is a 2-3 month contract position)
  • 1+ years of high-volume phone-based sales experience
  • A good command of English both oral and written and customer service skills
  • Ability to manage time sensitive tasks and great attention to detail
  • Comfort with working remotely using communication tools such as Slack and Zoom
  • Associate’s degree, Bachelor's degree or comparable professional experience