Job Summary

A provider of a software platform for childcare management needs applicants for an opening for a Virtual Product Support Customer Success Associate.

Must be able to:

• Partner with our Customer Success team to drive critical and time sensitive tasks that support customers learning how to use the platform
• Contact customers via phone and email to facilitate call scheduling and collect customer information
• Use our backend software to understand customer health and update status in other systems

Skills and Requirements Include:

• Availability during the busy back-to-school season (this is a 2-3 month contract position)
• 1+ years of high-volume phone-based sales experience
• A good command of English both oral and written and customer service skills
• Ability to manage time sensitive tasks and great attention to detail
• Comfort with working remotely using communication tools such as Slack and Zoom
• Associate’s degree, Bachelor's degree or comparable professional experience