Job Summary

A health plan has an open position for a Virtual Public Plans Member Services Representative.

Individual must be able to fulfill the following responsibilities:

• Make necessary outgoing phone calls to resolve member related inquiries
• Meet or exceed department established key performance indicators
• Adhere to assigned schedules to ensure appropriate phone queue coverage

Position Requirements Include:

• 6-12 months of relevant experience
• Must have strong computer and telephone multitasking skills
• High School Diploma or equivalent required
• Proficiency with MS Windows