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Virtual SaaS Customer Success Director

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Jun 20, 2018
Job Category: Customer Service, Management
Employer Type: Employer
Career Level: Management
Education Level: Bachelors

Job Summary

A provider of business software is filling a position for a Virtual SaaS Customer Success Director.

Candidates will be responsible for the following:

  • Ensuring that customers derive maximum value from their investment
  • Leading a high-performance team of 10-15 Customer Success Managers
  • Supporting the renewals process to minimize customer attrition

Must meet the following requirements for consideration:

  • BA/BS degree
  • 15 years work experience, including leading teams in virtual settings
  • Expertise dealing with large, complicated, political accounts at senior IT and business levels
  • Experience with account portfolio planning and prioritization
  • Experience with medium-large, complex project implementations
  • Experience with diverse portfolio engagements with timelines from 1 week to several months

COMPLETE JOB DESCRIPTION

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