Virtual Technical Support Agent

Job ID: Available for Members

Location: Pacific Time

Compensation: To Be Discussed

Staff Reviewed: Fri, Jun 07, 2019

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company has an open position for a Virtual Technical Support Agent.

Core Responsibilities of this position include:

  • Maintaining high-quality customer service and professionalism at all times
  • Dealing directly with customers and employees who have technical problems with our software
  • Communicating with our developers to resolve technical concerns

Applicants must meet the following qualifications:

  • Has extensive experience in technical support, particularly in troubleshooting SaaS software solutions
  • Has an affinity for helping customers and teaching them in a timely fashion
  • Has excellent written and spoken English
  • Is resourceful, detail-oriented, and can work with minimal supervision
  • Is fully equipped for remote work with an excellent internet connection