Job Summary
An information technology company needs applicants for an opening for a Virtual Technical Support Engineer.
Must be able to:
- Provide thoughtful direction and support for technical inquiries
- Research, reproduce, troubleshoot, and solve highly challenging technical issues
- Participate in on-call rotation for after-hours, holiday, weekend support coverage
Applicants must meet the following qualifications:
- At least 6 years of experience in a support related, customer-facing role
- Strong understanding of Java, Python, and/or another programming language
- Hands-on experience working in a leadership or escalations role
- BA/BS/MS in Computer Science, or equivalent
- Able to debug and identify network issues