Virtual Technical Support Representative

Job ID: Available for Members

Location: Alabama, Arizona, Arkansas, Colorado, Florida, Hawaii, Idaho, Illinois, Kansas, Michigan, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin

Compensation: To Be Discussed

Posted: Friday, November 17, 2017

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Weekly Hours: Full Time, Part Time

Employer Type: Employer

Job Summary

Business processing outsourcing services company has a current position open for a Virtual Technical Support Representative.

Must be able to:

  • Diagnose and resolve technical hardware and software issues
  • Deliver friendly service and support to customers primarily over inbound calls and/or chats
  • Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services

Qualifications Include:

  • Knowledge of relevant software, computer applications, and related equipment or the ability to learn
  • Ability to speak and write clearly and accurately with proper grammar
  • Multitasking capabilities with ability to react quickly in a fast-paced environment
  • Proper phone, chat, and email etiquette
  • Typing proficiency maintaining proper grammar at 30 WPM or more