Job Summary
A collaboration software developer has a current position open for a Virtual Technical Support Representative.
Individual must be able to fulfill the following responsibilities:
- Troubleshoot issues that are presented to you
- Accurate log all activities related to customer issues
- Maintain an accurate customer asset database
Position Requirements Include:
- Thorough understanding of leading manufacturers video and infrastructure products
- Thorough understanding of video networks, firewall traversal, switches and routers
- Previous experience installing, configuring, administrating and / or supporting this equipment